Talk to Firmark. Keep your next step clear.

Product questions and business plans

Tell us the kind of sites you plan, the documents you deliver, and how many people need to use the workflow. We can discuss the current beta and the business controls that are planned.

Review preliminary pricing and the planned 14-day trial, then email your questions to Firmark. No account or payment is created by contacting us.

Help shape the next use for Firmark

Firmark is focused on camera and site planning today. Its visual workspace, equipment profiles, reusable fields, and document layouts give us a starting point for exploring other workflows with the people who use them. You do not need a technical proposal to start the conversation.

1. Describe one workflow. Who uses it, what do they need to produce, and which step is difficult today? A written description or a redacted example is enough to begin.
2. Find the useful extension. We’ll review what existing equipment, templates, and exports can cover, then discuss what would need new development or an integration.
3. Agree on a pilot. If there is a fit, we’ll define the scope, success criteria, timing, and any costs with you. Test a focused version with your team and help shape the next step.

New equipment workflows, industry-specific reports, and software connections are possibilities to discuss, not features already included in the beta. A request does not commit either side to development or a delivery date.

Tell us about your workflow, or explore the possibilities. Please leave private client details out of the first message.

Templates and onboarding

We can help prepare branded plan layouts, package pages, automatic fields, and equipment profiles so your team starts with familiar documents. Describe what you use today; we will agree on the scope, pricing, and how to share appropriate examples before work begins.

Ask about template setup. Only share documents and artwork you are authorized to provide. The AI importer remains a preview and does not replace this setup service.

Find the next step

• Getting started: maps, drawings, cameras, layouts, and backups.
• Templates, automatic fields, packages, and export formats.
• Where projects are stored and how to keep a backup.

Inside the workspace, open Help for searchable instructions or Quick start for the guided walkthrough.

Report a problem

Include your device and browser, which screen you were using, what you clicked, and what happened instead of the expected result. A screenshot with private details removed is often useful.

Do not send client drawings, project backups, addresses, or proprietary template artwork unless you intend to share them. A report can usually begin with a description and a redacted screenshot.

Email support@firmarksecure.com for help or feedback.

When reporting a PDF problem, include whether you chose print, download, or a presentation export. If the browser blocks the result, describe that message too.

Missing saved work? Check the browser first

Return to the same browser profile and firmarksecure.com address you used before. Another device, profile, local preview, or domain has a different local workspace.

If you have a downloaded .camlayout backup, use Open file to restore that copy. Template libraries can also be restored from their exported template files. Avoid clearing site data while investigating missing work.